Shipping and Returns

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Delivery and Cost

Delivery and cost

We deliver only in South Africa, either by courier to your physical address or to a Postnet near you. (The shipping of orders from outside of South Africa must be arranged by the client). The cost for delivery is as follows:

 

  • Order value less than R1000: delivery cost R120

  • Order value R1000 – R1999: R60

  • Order value R2000 and higher: Free

Returns

You may return the product within 10 working days in the following instances:

 

  • You have ordered the wrong item. You may either exchange for another item or ask for a refund. The product must still be in its original condition and the packaging undamaged. Items are returned at the risk and expense of the customer.

 

  • If the item is deemed defective (have a manufacturing defect). The product must still be in its original condition and packaging. The return cost will be refunded if confirmed after inspection by us that the item is indeed defective.

 

  • In all cases strings that have been removed from its packaging (normally resulting in the packaging being damaged) or fitted to an instrument, are not returnable.

 

We want you to be happy with your shopping experience at Hannes Jacobs Violins. We shall do our best to resolve all matters to your satisfaction.